|Any form of assistance you need - product issues, knowledge gaps, professional help – along with other forms of 'support' are available with Tally.ERP 9.
The most common of these – 'How-do-I' – interactions are often via email or telephone. If several people across your company are involved, then often valuable knowledge is lost that can help identify gaps which can be addressed by training or other means.
With Tally.ERP 9 integrated Support Centre, these queries can be initiated and managed from within the product itself. Since ALL interactions are visible at any time, you can look at what issues your people are facing across the company, irrespective of the physical location.
This Support Centre is also accessible via Remote Access enabling you get full use of this product from anywhere anytime, even from an educational version of Tally.ERP 9.
The Support Centre is not limited to support from Tally’s Customer Centre. You can choose to direct queries and issues to one or more of the service partners you have signed up with for enhanced support services.
The Tally.ERP 9 - Auditors' Edition, created exclusively for Chartered Accountants as part of the Business Advisory Programme, delivers unprecedented ease and timely professional services.
Tally.ERP 9 delivers a unique experience to the persons providing the 'support' remotely. They get to see your data, with the same look and feel, TDL customisations intact, at their location. In fact it works without any additional set up or configuration, or without this affecting any TDL customisations or extensions that they have on their systems!
Imagine you call up your Tally Service Partner or Tally Integrator and refer to a screen or report that was custom built for you. Now when this partner connects remotely to look at the reported issue, the Tally.ERP 9 at his site will automatically get customised for the time of the remote session.
With a product designed for supportability; unlimited email, chat and toll-free support from Tally; professional Tally Partners and more, your product support needs are fully met.
Also see Support