A few of the most commonly asked questions are listed below. Feel free to write to us via this web-form or via direct Email for any other query.
Why are these features not available in Tally.ERP 9?
Unique business practices number in the tens of thousands. Building them all (an impossible
task by itself) within the product will make Tally.ERP 9 expensive, large and slow - what is
called 'bloatware'. It makes better sense to evaluate from the choices available on TallyShop
and pick the most appropriate Add-on.
Do I need an active Tally.NET subscription to buy an Add-on?
No. However you will need to be on Tally.ERP 9 Series A Release 3.0 & above.
How do I find add-ons? How do I locate an add-on with feature 'xxx'?
You will find a "Search" box on top of the TallyShop page. You will be able to enter text and
search for add-ons. Additionally you can look at the categories and browse through them. The
top selling & newest add-ons will also be listed on TallyShop.
How do I buy?
We have a unified purchase experience. Add the add-ons you want to buy to the shopping cart
and proceed to pay for them. Payment is supported via Credit Card and Tally Currency.
In
case you have downloaded an add-on for evaluation and then decide to buy, you will be able to
do this from Tally.ERP 9 itself.
How do I get support for an Add-on? What if I don't get a response?
For every add-on purchased (or under evaluation) the details of the add-on supplier will
automatically get populated in your Support Centre, along with the add-on name. You can
email the add-on supplier and get responses to your queries.
In case you do get a response in a reasonable time, this issue will get escalated automatically
to Tally and we will contact the supplier to get this addressed.
Please make sure that you contact the supplier directly instead of calling the Tally Customer
Centre - support for Add-ons is provided by the supplier and not by Tally.
How do I manage deployment in a multi-site scenario?
When add-ons are evaluated or purchased in a Multi-Site Account scenario, the add-on will be
initially tagged to the Account. This would then have to be tagged to site - this operation is to
be done from the Control Centre. See "Deploying Account TDL's" in the Local Help file from
within Tally.ERP 9.
I want a refund for an add-on I have purchased.
Refunds are not supported. In addition to a user manual & screenshots, most add-ons come
with an evaluation period, to enable you to make an informed decision.
I need on-site support to install, deploy and train my people on the add-on. How do
I avail of this?
The add-on supplier does not include on-site support charges into the sale price. This will be
available from your local Tally Service Partner at additional costs, payable directly to the
Service Partner
I'm on an educational version. Can I download add-ons for evaluation?
No. Evaluation of add-ons is only supported on a licensed (perpetual or rental) edition of
Tally.ERP 9.
