A few of the most commonly-asked questions are answered. Feel free to write to us via direct Email for any other query.
Why are these features not available in Tally.ERP 9?
Unique business practices number in the tens of thousands. Building them all within the product is not only impossible but it will make Tally.ERP 9 expensive, large and slow. Take the easy way out: evaluate from the choices available on TallyShop and pick the most appropriate Add-on.
Do I need an active TSS subscription to buy an Add-on?
No. However you will need to be on Tally.ERP 9 Series A Release 3.0 and above.
How do I find Add-ons? How do I locate an Add-on with feature 'xxx'?
You will find a "Search" box at the top of the TallyShop page. Enter text and search for Add-ons. Additionally, you can browse through the categories. The top selling and newest Add-ons will also be listed on TallyShop
How do I buy?
Add your selection to the shopping cart and proceed to pay for them (payment is supported via Credit Card and Tally Currency). In case you have downloaded an Add-on for evaluation and then decide to buy it, you will be able to do this from Tally.ERP 9 itself.
How do I get support for an Add-on? What if I don't get a response?
For every Add-on purchased (or under evaluation), the details of the Add-on supplier will automatically get populated in your Support Centre, along with the Add-on name. You can email the Add-on supplier and get responses to your queries.
In case you do not get a response in a reasonable time, this issue will get escalated automatically to Tally and we will contact the supplier to get this addressed.
Please make sure that you contact the supplier directly instead of calling the Tally Customer Centre. Support for Add-ons is provided by the supplier and NOT by Tally.
How do I manage deployment in a multi-site scenario?
When Add-ons are evaluated or purchased in a Multi-Site Account scenario, the Add-on will be initially tagged to the Account. This would then have to be tagged to site –this operation is to be done from the Control Centre. See "Deploying Account TDL's" in the Local Help file from within Tally.ERP 9.
I want a refund for an Add-on I have purchased.
Refunds are not supported. Most Add-ons come with an evaluation period, to enable you to make an informed decision.
I need on-site support to install, deploy and train my people on the Add-on. How do I avail of this?
The Add-on supplier does not include on-site support charges in the sale price. This will be available from your local Tally Service Partner at additional cost, payable directly to the Service Partner.
I'm on an educational version. Can I download Add-ons for evaluation?
No. Evaluation of Add-ons is only supported on a licensed (perpetual or rental) edition of Tally.ERP 9.