Changes in technologies are guaranteed; and business processes will also continue to evolve.
This could result in the need to upkeep your solution. Tally.ERP 9 will keep pace with changes
in technology and business processes; multiple releases are planned over the next few years
which also include major new Tally.ERP 9 versions like the Series B & Series C.
A TI will typically offers you these options for Support:
Annual Maintenance Contract (AMC)
AMC provides you reliable, quick and guaranteed support where the costs on any unforeseen
risks are shared with the Service Partner. This would typically be in the range of 30% per year
(of the entire solutions and license value).
Advantages
• Predictable cost - Product upkeep across all Tally.ERP 9 versions and releases
• Regular systems & data health check up
• Telephonic & Email support
• Remote Support & trouble shooting
• Contracted rate for onsite support and training
Need Based (Per Call) Support
In this case, you will have to reach out to the TI for any support or upkeep requirements, as
the need arises. The risks and rewards become entirely yours, unlike in an AMC which is a
shared risk model.
Advantages
• Ideal if your support requirements are low. Costs could be in the range of Rs.3600 - Rs.9000
per person day
• You benefit if the support and redevelopments on existing solutions to make it compatible
with the latest releases requirements are minimal.
