On this page you will find several documents that address questions that are frequently asked, mostly "How do I ?" type queries.

Feel free to write to us here in case you were hoping to find an answer to a question that you believe must be addressed in a FAQ section.

Shoper 9 License Management
The License Management mechanism in Shoper 9 POS and Shoper 9 HO has been simplified and made easier. The control centre available on the Tally Solutions website will simplify the task of managing your various sites and the associated licenses. Click here for some frequently asked questions and answers related to license management.

Support Centre through Tally.ERP 9
Shoper users are now provided with a new support mechanism known as Support Centre through Tally.ERP 9; this will enable them to directly post queries on the functional and technical aspects of all Tally products. Click here for more information.

Enable DOS Printing through USB Printers
In a retail environment, a dot matrix printer (DMP) is often the preferred printer for printing bills due to certain advantages it has over other printers. The DOS mode of printing can be used to have the printer print at the maximum speed. Click here to know more about the settings required to enable Shoper to print in draft mode on Dot Matrix printers.

Shoper 9 Interface with Tally.ERP 9 – A few Scenarios
Shoper 9 can post accounting and closing stock details to Tally.ERP 9 to assist in the general accounting procedures followed by the organisation. The posting process can be done in different ways and according to the environment and requirements of the organisation. Some of the typical working processes of the different types of organisation are taken as examples and different scenarios of interfacing Shoper 9 to Tally.ERP 9 are explained here.

Troubleshooting FAQ's on Data Synchronisation
Data Communication options in Shoper allow transfer of data between POS location and Head Office on a selected medium. The transfer of data can be automated using sync scheduler or carried out manually using the menu options. Troubleshooting issues in data synchronisation occurring in Shoper 9 POS and Shoper 9 HO is addressed in this document.

Troubleshooting FAQ's on Migration to Shoper 9
In the process of Shoper 9 installation there is an option to migrate data from earlier versions of Shoper to Shoper 9. Migration can also be done during Company Configuration, available in Shoper 9 Menu. Troubleshooting the issues faced during the migration process is addressed in this document.

FAQs on Purchase Order and Indent in Shoper 9
Shoper 9 can handle highly complex purchase cycles. Purchase Order module in Shoper 9 includes creation of purchase orders (PO), consolidation of multiple PO's, conversion to sales order and much more. Common queries that arise while handling purchase orders in Shoper 9 are addressed in this document.

Shoper 9 Installation Guides, Shoper 9 Help Manuals and more are available on the download page