Any form of assistance you need - product issues, knowledge gaps, professional help - are forms of 'support' and these (and more) facets are available with Tally.ERP 9.

Lets start with the most common of these - product queries, most often 'How-do-I'. These interactions are often via email or telephone. Several people across the organisation are involved in these interactions - with the result that valuable knowledge is lost; knowledge that can help identify gaps in your organisation which can be addressed by training or other means.

With Tally.ERP 9, these queries can be initiated and managed from within the product itself and ALL interactions visible at any time. Now you can look at what issues your people are facing across the company, irrespective of the physical location. This is our integrated Support Centre.

This Support Centre is also accessible via Remote Access enabling you get full use of this product from anywhere anytime, even from an educational version of Tally.ERP 9.

The Support Centre is not limited to support from Tally’s Customer Centre, but also from your service partners - you can choose to direct queries and issues to one or more of the partners you have signed up with for enhanced support services.

The Tally.ERP 9 - Auditors' Edition, created exclusively for chartered accountants as part of the Business Advisory Programme delivers unprecedented ease and timely professional services, including Remote Access.

Clubbing all the above under 'support', Tally.ERP 9 delivers a unique experience to the persons providing the 'support' remotely – they get to see your data, with the same look and feel, TDL customisations intact, at their location without any additional set up or configuration, or without this effecting any TDL customisations or TDL extensions that they have on their systems!

Imagine you call up your Tally Service Partner or Tally Integrator and refer to a screen or report that was custom built for you. Now when this partner connects remotely to look at the reported issue, the Tally.ERP 9 at his site will automatically get customised for the time of the remote session.

With unlimited email, chat and toll-free support from Tally, Tally Partners and product capability designed for supportability and visibility, your product support needs are fully met.

Also see Support